As we wrap up the year, I’m trying to stay focused on the important planning tasks for 2018. I’ve been learning about and have begun implementing a program over the past year based on the book “Scaling Up” by Verne Harnish. The program’s core pillars are People, Strategy, Execution and Cash with each pillar leading... View Article
I would say most companies I come across have one or more core values focused on high levels of customer service. It’s one of those “must have” elements in how a company continues to exist. Yet we know that “high quality” customer service is subjective, both from the company’s perspective and the customer’s perspective. On... View Article
As small business owners, we often wear many hats, including head of finance, customer service and HR. As CEOs, we are tasked with strategy and leading the execution plan. The “doing” work of a business owner can get separated from the “strategy” work of the CEO. In my experience, when this happens, we get lost. ... View Article
Talk of effective leadership abounds in business circles. I know you have come across many books and seminars on the topic and hundreds of quotes as to what makes a great leader — yet it seems something that’s a bit tough to grasp in reality. Part of the challenge in reading about and “implementing” leadership,... View Article