Wowing the Customer

I would say most companies I come across have one or more core values focused on high levels of customer service. It’s one of those “must have” elements in how a company continues to exist. Yet we know that “high quality” customer service is subjective, both from the...

President Names Alex Acosta to Lead DOL

 A day after Andrew Puzder withdrew his nomination for Secretary of Labor, President Trump named Alex Acosta, current dean of Florida International University’s law school as his pick. Acosta served as a member of the National Labor Relations Board and was assistant...

The Role of Values and Culture

As small business owners, we often wear many hats, including head of finance, customer service and HR.  As CEOs, we are tasked with strategy and leading the execution plan. The “doing” work of a business owner can get separated from the “strategy” work of the CEO.  In...
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