As business owners, we struggle with balancing what’s right for the customer and what’s right for the business. You’ve probably been approached with an upset customer reminding you that you should listen to your customer and suggesting that, if not stating outright, that “The customer is always right.” Can a business really get away with such an... View Article
Those of us old enough to remember our very first Star Wars figure, were too young when they first arrived in stores to realize (or, care, really) what it took for them to become and remain a reality for the next 40 years, earning over $14 billion in revenue. Primarily due to George Lucas’ desire... View Article
I was recently talking with a new business owner who was getting close to signing a franchise agreement and becoming an entrepreneur. She was just in the starting phases but had been in discussions with the franchisor for months. As we talked, I asked about her advisory team — who she was working with on... View Article