Author Archives for Michelle Bomberger
by Michelle Bomberger | October 12, 2011
Mike Pritchard is President of 5 Circles Research, providing full-service market research and also helping clients improve their own surveys. —————————– While there is plenty of evidence that customer satisfaction is linked to profitability (e.g. https://www.burke.com/Library/WhitePapers/B.WhitePaperVol5Iss3.pdf ) , some wonder if profits will decline by doing too much. One reason for these concerns is when... View Article
by Michelle Bomberger | October 4, 2011
What drives customer loyalty? Customers are loyal to businesses when their expectations are met time and time again. In my opinion, the execution doesn’t even need to be exceptional – it just needs to consistently deliver on the promises made. The biggest challenge faced by business owners is how to deliver consistently every time. A... View Article
by Michelle Bomberger | September 29, 2011
Our guest blog post comes from Tom Andrew of Northwest Business Advisory. Tom was a speaker at our Equinox Focus Event on September 28. ————— Consider the following scenario: You have built up a successful business from scratch. You have labored to establish a loyal customer base that can rely upon your product or service... View Article
by Michelle Bomberger | September 21, 2011
Our guest blog post this week comes from Admand Wong of Integrity Financial Corporation. Admand will be a presenter at our upcoming Succession Planning Workshop on Sept. 28. ——————– Are you working in your business or are you working on your business? I can assure you this is not an article about grammar or vocabulary... View Article
by Michelle Bomberger | September 6, 2011
The term “succession planning” most commonly describes a company’s planning for its future. The issues typically discussed revolve around who will take over the company’s ownership and management upon the retirement of the current owners or partners. These are critical planning elements for any company but succession planning must also address the unexpected events that... View Article
by Michelle Bomberger | August 22, 2011
Our guest blog post is from Nancy Woodland, Executive Director of WestSide Baby in West Seattle. WestSide Baby is a nonprofit organization that collects previously owned items for children and babies and distributes them free of charge to South King County families in need and the beneficiary of our upcoming Annual Charity Event and Diaper Drive on August 24. ... View Article
by Michelle Bomberger | August 9, 2011
Our guest blog post comes from Shari Storm, a woman who does it all! Shari is the mother of 3 young children, a Senior VP at Verity Credit Union, and author of “Motherhood is the New MBA.” Shari will be our guest speaker at our Annual Charity Event and Diaper Drive on August 24. ———————–... View Article
by Michelle Bomberger | August 2, 2011
The topic of women as business leaders seems to surround us these days with numerous awards such as the Puget Sound Business Journal’s Women of Influence and the Women Business Owners’ Nellie Cashman Award to recognize their achievements. In addition to the awards specifically for women, women are more and more visible all corporate recognition... View Article
by Michelle Bomberger | July 19, 2011
Today’s guest blog post comes from Dan Weedin, of Toro Consulting Inc.. Dan Weedin is a Seattle-based insurance and risk management consultant. He helps his clients to make better, more informed decisions on their risk management to save them money, time, and frustration. His strategies on crisis leadership helps his clients keep their business moving... View Article