“‘In this world nothing can be said to be certain except death and taxes.” In considering Benjamin Franklin’s familiar words, can you say what would happen to your assets and your loved ones if you died unexpectedly? You might think you don’t need a will because you are young and healthy or perhaps you don’t... View Article
Last night, we held our third annual Thank You Celebration at the beautiful World Trade Center Seattle. About 50 of our clients and colleagues from Mill Creek to Kent and Bainbridge to Sammamish in industries ranging from retail to manufacturing to engineering to professional services fought the exceptionally heavy traffic (sorry, guys!) to celebrate a year... View Article
Mike Pritchard is President of 5 Circles Research, providing full-service market research and also helping clients improve their own surveys. —————————– While there is plenty of evidence that customer satisfaction is linked to profitability (e.g. https://www.burke.com/Library/WhitePapers/B.WhitePaperVol5Iss3.pdf ) , some wonder if profits will decline by doing too much. One reason for these concerns is when... View Article
What drives customer loyalty? Customers are loyal to businesses when their expectations are met time and time again. In my opinion, the execution doesn’t even need to be exceptional – it just needs to consistently deliver on the promises made. The biggest challenge faced by business owners is how to deliver consistently every time. A... View Article
Our guest blog post comes from Tom Andrew of Northwest Business Advisory. Tom was a speaker at our Equinox Focus Event on September 28. ————— Consider the following scenario: You have built up a successful business from scratch. You have labored to establish a loyal customer base that can rely upon your product or service... View Article
Our guest blog post this week comes from Admand Wong of Integrity Financial Corporation. Admand will be a presenter at our upcoming Succession Planning Workshop on Sept. 28. ——————– Are you working in your business or are you working on your business? I can assure you this is not an article about grammar or vocabulary... View Article
The term “succession planning” most commonly describes a company’s planning for its future. The issues typically discussed revolve around who will take over the company’s ownership and management upon the retirement of the current owners or partners. These are critical planning elements for any company but succession planning must also address the unexpected events that... View Article
Today’s guest blog comes from Dave Shapiro, a group leader at Excell CEO. Dave mentors CEOs and business owners throughout the Puget Sound and West Coast to help them gain clarity about what is holding their company back and what will propel it to even greater heights. —————————————— One of the toughest issues to face is uncertainty…... View Article
Our guest blog post is from Bert Holeton, President of The Mastermind Group (www.the-mastermind-group.com). ————————– When it comes to choosing the right individual to join your organization, or the right individual to promote into a key position, or the right combination of individuals to form a team – it’s all about performance and fit. To... View Article