We can all think back to difficult conversations. Most of us have had dozens of them across professional, personal, and family relationships. When thinking about which of these conversations ended successfully, what factors come to mind? For me, the answer is “preparation.” Preparation forces us to critically consider why the conversation will be difficult, how... View Article
No matter the industry or company size, all business leaders and managers will have to have difficult employee conversations at one point or another. Whether it be for performance issues, misconduct, policy violations, or layoffs, difficult conversations come with the territory of running and managing a business. Having the right tools and knowledge is critical... View Article
Although we are often distracted at this time of year by fun family gatherings, vacation time, and holiday cheer and events, businesses often take this time to ensure they are ready to start the new year strong. Below are several areas we suggest businesses evaluate as they plan for a successful year: Financial goals. Your... View Article
As business owners, we struggle with balancing what’s right for the customer and what’s right for the business. You’ve probably been approached with an upset customer reminding you that you should listen to your customer and suggesting that, if not stating outright, that “The customer is always right.” Can a business really get away with such an... View Article