An Employee’s Perspective on “The Customer is Always Right”
by Michelle Bomberger | October 25, 2018As business owners, we struggle with balancing what’s right for the customer and what’s right for the business. You’ve probably been approached with an upset customer reminding you that you should listen to your customer and suggesting that, if not stating outright, that “The customer is always right.” Can a business really get away with such an... View Article